FAQ

At this time, we only work with licensed real estate agents. We do NOT work with For Sale By Owner listings.

All ordering is done online and pre-paid with credit card. Visit: https://photos.dreamhomemedia.com/order to login and place an order. During the ordering process, you'll be asked to select a photographer and can request a specific date based on their availability. Please leave any special info (home access info, vacancy status of home, pet status, etc.) in the order notes area.  We'll reach out to you within 24 hours of receiving your order to confirm receipt.  Please note that our photographers may not know the TIME of your photo shoot until closer to your requested appointment date.  Photos are uploaded to your dashboard within 24 hours of the end of the photo session.

Photos are delivered via digital download. To access them, follow these directions:

  1. Log into the dashboard here:  https://photos.dreamhomemedia.com/login
  2. Click on SITE from the top menu.
  3. Select the listing property whose photos you wish to download.
  4. When the page reloads, click on Site Media on the left hand side menu.
  5. Click on the Download option in the top center of the page. You will have a selection of download options varying from all images to individual photos as well as a variety of sizes.

No, we are there to capture the home "as is." Agents and/or sellers are welcome to be home to move any items to another room, but we strongly recommend having this completed before we arrive. We recommend that all agents work with professional stagers to best prepare a home for photos. Please be sure to share our Home Preparation Guidelines link with your sellers.  If a property is not ready when we arrive, we will call the agent to confirm one of two options: 

1. either photograph it "as is," or
2. come back at a later date to photograph the property. A fee of $60 will be a accessed for returning to a property.

We understand that in a fast-paced world, plans can change quickly. You have until 5pm the day before your scheduled appointment time to cancel or reschedule without being assessed a fee. If cancellation or reschedule happens later than 5pm the day before your scheduled appointment, you will be assessed a $60 dollar cancellation/reschedule fee.

Please note that we expect the property to be photo-ready at the time of the appointment. Be sure to check out our Home Preparation Guide for tips on having your home "photo ready." Reschedule fees must be paid in full before new date will be scheduled.

Yes, however...we do not photograph exteriors if it is raining. We also do not recommend interior photography on rainy days, as it can make the home look dark. Returning to a property to shoot the exteriors will incur a $60 reshoot fee.

Please pay attention to the forecast for the days of your scheduled shoot. Ultimately it is the agent's call whether or not to move forward with interior photography on a rainy day.

Sort of. We leave the heavy lifting to MIBOR and ListHub. What we do offer is a Digital Marketing Kit which includes numerous tools to help you market your listing. You do NOT need to purchase photos in order to purchase the Digital Marketing Kit.

Included in the digital kit:

  • Branded & Unbranded Property Websites to share with MLS/ListHub
  • Free Video Slideshow automatically sent to YouTube
  • Social Media Videos
  • Social Media Graphics Creator
  • Printable Flyers
  • Online Marketing to match your branding
  • Information Hotmail
  • Free Lead Capture system
  • Weekly Traffic Reports

Spring and early summer are ridiculously busy for us and generally require 4-5 days notice. Other times of year can vary. However, when you place your order online, you'll be asked to choose a photographer for the service you wish to order. You will be able to see the photographer's available days and choose one on a calendar.

No. While we do leave it up to you and the seller to be present or not, we prefer that the home be staged, ready for photos and no one home (this includes pets when possible). This allows us to quickly do our job and stay on schedule. We are MIBOR Affiliate Members and as such, have SentriLock Key Cards. When placing your order, you can put the lockbox status in the order notes (Sentri, combo, etc.). If the home has a combo lock, just let us know the combination in the order notes.

Dogs & Cats
Dogs must either be crated, placed in the garage or removed from the property while we are there photographing the home. Dogs left in the back yard while we are inside frequently show up in the photos through windows or patio/porch doors. Non-agressive cats are welcome to stay in the home.  Most hide while we are there.

We retain the copyright to the images unless special arraingments are made and additional licensing fees are paid. The agent will have the rights to reprint all images furnished in unlimited media (print, web, video, e-mail) to market the property in any manner for the length of the listing contract.

To be very clear, only the original client is licensed to use the images, and that license is non-transferable. Agents may not transfer the license of images to another listing agent without relicense fees. The Agent/Client is not required to link to or acknowledge Dream Home Media LLC in any reprints as long as the property is currently active on the MLS.

Still have a question?  Shoot us an email at [email protected] or give us a call at 317-455-5612 and we’ll be happy to get back to you.