FAQsGot a Question? Find an Answer.
What happens if I need to cancel an order I paid for?
We are happy to issue you credit for a future order.
Send an email to [email protected] requesting your cancellation. Please include the following information:
- Listing Agent Name
- Property Address
- Reason for Order Cancellation
We’ll be happy to issue you a coupon code for the amount paid. You are responsible for using this coupon code when placing future orders. PLEASE NOTE: You may incur a No-Show Fee of $60 for any cancellation within 24 hours of your scheduled photo shoot.
Is There a Charge for Property Reshoots?
Yes, there is a fee to return to a property. The agent will be assessed a fee of $60 per visit to have any of the photographers return to a property for any reason other than equipment malfunction or photographer illness. In many cases, the photographer will shoot multiple views of a room, so be sure to ask your photographer if there are other views of the room(s) in question.
Please Note: It is important that the home is ready to photograph when the photographer arrives. Our job is to photograph the home as it is. For liability purposes, we do not move items in the home. We recommend having the home cleaned and professionally staged before we arrive. Please check out our Home Prep Guidelines to help ensure that we’re all on the same page for what “Photo Ready” means. Feel free to share that link with your sellers.
Reshoot fees are $60 and include up to 8 replacement images. The fee may be assessed for the following reasons:
- Rescheduling or cancelling the shoot after 5pm the day prior to the scheduled date/time.
- Inclement weather
- Making additional trips to a home
- Replacement images
- Return due to loose dog in the home (dogs must be removed from the property or crated unless an owner or agent is present).
Ultimately, it is always the agent’s call as to if and when a home is ready to be photographed. Returning to a home multiple times is a costly hassle for all parties involved. We believe it can be avoided by ensuring that the home is properly cleaned and staged prior to our arrival.
Do You Offer a Virtual Tour?
While we do not offer a traditional virtual tour, we do offer a modern and stylish single property website. You can learn more about these beautiful, mobile-friendly websites here.
How Do I Get My Photos?
Dream Home Media LLC currently offers three options for photo delivery. You will be asked to select one of these options during the ordering process:
Upload to DropBox – FREE
Single Property Websites – $35
The DHM Single Property Website delivery option is perfect for agents who are looking for something other than a traditional virtual tour. Our property sites are fully customizable, can host your listing’s photos, videos, 3D models, documents and more. Plus, they are 100% mobile friendly! Learn more about them here.
Upload to TourFactory – $25
When you select the Upload to TourFactory option during the ordering process on DreamHomeMedia.com, we will send you a request for Tour Access to your TourFactory account. You will need to approve our access (Tour Access at a minimum) in order for us to load photos to your account. Once photos are ready for upload, we will load your photos to an inactive tour in TourFactory. If you don’t create this tour ahead of time, we will create it when we log in. Be sure to check your inactive tours to find your listing and photos. You will receive an email from DreamHomeMedia.com letting you know when your photos have been uploaded.