FAQs

Got a Question? Find an Answer.

I would like to order your services. Are payments on DreamHomeMedia.com secure?

Yes. We use Stripe for all credit card processing and no credit card information is stored on DreamHomeMedia.com. All transactions are encrypted and secure. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Click here for more information on Stripe security.

What are the advantages to using DreamHomeMedia.com photographers over another photography provider?

  • You’re supporting a local (to Indianapolis), woman-owned business.
  • team of photographers to choose from
  • competitive pricing for superior imagery
  • professional team member for your real estate business
  • free image delivery 24 hours after end of photo session via DropBox
  • social media marketing of properties via our social media accounts

What happens if I need to cancel an order I paid for?

We are happy to issue you credit for a future order.
Send an email to [email protected] requesting your cancellation.  Please include the following information:

  • Listing Agent Name
  • Property Address
  • Reason for Order Cancellation

We’ll be happy to issue you a coupon code for the amount paid. You are responsible for using this coupon code when placing future orders.  PLEASE NOTE: You may incur a No-Show Fee of $60 for any cancellation within 24 hours of your scheduled photo shoot.

Is There a Charge for Property Reshoots?

Yes, there is a fee to return to a property.  The agent will be assessed a fee of $60 per visit to have any of the photographers return to a property for any reason other than equipment malfunction or photographer illness.  In many cases, the photographer will shoot multiple views of a room, so be sure to ask your photographer if there are other views of the room(s) in question.

Please Note:  It is important that the home is ready to photograph when the photographer arrives.  Our job is to photograph the home as it is.  For liability purposes, we do not move items in the home.  We recommend having the home cleaned and professionally staged before we arrive. Please check out our Home Prep Guidelines to help ensure that we’re all on the same page for what “Photo Ready” means.  Feel free to share that link with your sellers.

Reshoot fees are $60 and include up to 8 replacement images.  The fee may be assessed for the following reasons:

  • Rescheduling or cancelling the shoot after 5pm the day prior to the scheduled date/time.
  • Inclement weather
  • Making additional trips to a home
  • Replacement images
  • Return due to loose dog in the home (dogs must be removed from the property or crated unless an owner or agent is present).

Ultimately, it is always the agent’s call as to if and when a home is ready to be photographed.  Returning to a home multiple times is a costly hassle for all parties involved.  We believe it can be avoided by ensuring that the home is properly cleaned and staged prior to our arrival.

Do You Offer a Virtual Tour?

While we do not offer a traditional virtual tour, we do offer a modern and stylish single property website.  You can learn more about these beautiful, mobile-friendly websites here.

I am not computer/internet savvy. Can you help me place my order?

Absolutely!  Feel free to give us a call at 317-455-5612.  We’ll be happy to take your order information and credit card over the phone.

How Do I Get My Photos?

Dream Home Media LLC currently offers three options for photo delivery. You will be asked to select one of these options during the ordering process:

Upload to DropBox – FREE
Dropbox is a file sharing services that allows us to upload your large, high-resolution image files to their servers and then send you a link to the folder where they are located.  You will have 30 days to download your images and place them anywhere online that you choose.  Please Note:  Some third-party websites, such as TourFactory, have restrictions in their Terms Of Use.  Please be sure to check the terms of use of any site you will be loading these photos to.  By using this option, you understand that you may be in violation of the Terms of Use of some third-party websites by uploading professionally shot photos yourself, and you further agree to release Dream Home Media LLC and its photographers from any liability that may occur as a result.

Single Property Websites – $35
The DHM Single Property Website delivery option is perfect for agents who are looking for something other than a traditional virtual tour.  Our property sites are fully customizable, can host your listing’s photos, videos, 3D matterport models, documents and more.  Plus, they are 100% mobile friendly!  Learn more about them here.

Upload to TourFactory – $25
We are approved third-party independent photographers with access to TourFactory accounts via TourFactory’s PhotoPass program. Why is this important?  Per TourFactory’s Terms of Use, there are only two acceptable ways to add professionally shot photos on your account.  1) By using a TourFactory Authorized Photographer or 2) by using an approved PhotoPass photographer (this is us!!).  Have questions?  Be sure to check TourFactory’s Terms of Use for details.

When you select the Upload to TourFactory option during the ordering process on DreamHomeMedia.com, we will send you a request for Tour Access to your TourFactory account.  You will need to approve our access (Tour Access at a minimum) in order for us to load photos to your account. Once photos are ready for upload, we will load your photos to an inactive tour in TourFactory.  If you don’t create this tour ahead of time, we will create it when we log in.  Be sure to check your inactive tours to find your listing and photos.  You will receive an email from DreamHomeMedia.com letting you know when your photos have been uploaded.

Where can I find a receipt of my orders?

If you have placed an order with DreamHomeMedia.com then any transactions you have are available in your dashboard.  You can login to your account by clicking here.  Once logged in, simply choose “Orders” from the dashboard menu to view a listing of all the orders you have placed.

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