FAQ

We have answered some of the more popular questions we receive.  If your question isn’t answered, please feel free to contact us.

Promised turnaround time for delivery of photos is 24 hours from the end of your photo shoot. That being said, we almost always have photos delivered by the start of business the next morning.

We have a team of 4 photographers and one drone pilot.  Chances are, we will be able to get you taken care of within a few days. 

The easiest way to see our schedule/availability is to go through the ordering process.  When placing an order, you will be asked to put in the address, square footage and select services.  Once that information is entered, the photographers will be available to select.  Click on a photographer to see their availability.  You will not be asked for payment until the very end of the order process.

No. While we do leave it up to you and the seller to be present or not, we prefer that the home be staged, ready for photos and no one home (this includes pets when possible). This allows us to quickly do our job and stay on schedule. We are MIBOR Affiliate Members and as such, have SentriLock Key Cards. When placing your order, you can put the lockbox status in the order notes (Sentri, combo, etc.). If the home has a combo lock, please let us know the combination in the order notes.

Dogs & Cats
Dogs must either be crated, placed in the garage or removed from the property while we are there photographing the home. Dogs left in the back yard while we are inside frequently show up in the photos through windows or patio/porch doors. Non-agressive cats are welcome to stay in the home.  Most hide while we are there.

No, we are there to capture the home “as is.” Agents and/or sellers are welcome to be home to move any items to another room, but we strongly recommend having this completed before we arrive. We recommend that all agents work with professional stagers to best prepare a home for photos. Please be sure to share our Home Preparation Guidelines link with your sellers.  If a property is not ready when we arrive, we will call the agent to confirm one of two options: 

1. either photograph it “as is,” or
2. come back at a later date to photograph the property. A fee of $60 will be a accessed for returning to a property.

Yes, however…we do not photograph exteriors if it is raining. We also do not recommend interior photography on dark rainy days, as it can make the home look dark. Returning to a property to shoot the exteriors will incur a $60 reshoot fee.

Please pay attention to the forecast for the days of your scheduled shoot. Ultimately it is the agent’s call whether or not to move forward with interior photography on a rainy day.  Agents are able to reschedule properties through their dashboard without incurring a fee up to 24 hours before the scheduled shoot time.

All ordering is done online and pre-paid with credit card. Visit: https://photos.dreamhomemedia.com/order to login and place an order. During the ordering process, you’ll be asked to select a photographer and can request a specific date based on their availability. Please leave any special info (home access info, pet status, etc.) in the order notes area.  We’ll reach out to you within 24 hours of receiving your order to confirm receipt.  Please note that our photographers may not know the TIME of your photo shoot until closer to your requested appointment date.  Photos are uploaded to your dashboard within 24 hours of the end of the photo session.

Photos are delivered via digital download. You will be sent an email once your order is completed and images ready to download.  Inside this email will be a series of links for viewing and downloading images. However, if you do not have access to that email, you can also access them by following these directions:

  1. Log into the dashboard here:  https://photos.dreamhomemedia.com/login
  2. Click on SITE from the top menu.
  3. Select the listing property whose photos you wish to download.
  4. When the page reloads, click on Site Media on the left hand side menu.
  5. Click on the Download option in the top center of the page. You will have a selection of download options varying from all images to individual photos as well as a variety of sizes.

We understand that in a fast-paced world, plans can change quickly. You have until 5pm the day before your scheduled appointment time to cancel or reschedule without being assessed a fee. If cancellation or reschedule happens later than 5pm the day before your scheduled appointment, you will be assessed a $60 dollar cancellation/reschedule fee.

Please note that we expect the property to be photo-ready at the time of the appointment. Be sure to check out our Home Preparation Guide for tips on having your home “photo ready.” Reschedule fees must be paid in full before new date will be scheduled.

Sort of. We leave the heavy lifting to MIBOR and ListHub. What we do offer is a Digital Marketing Kit which includes numerous tools to help you market your listing. You do NOT need to purchase photo services in order to purchase the Digital Marketing Kit.

Included in the digital kit:

  • Branded & Unbranded Property Websites to share with MLS/ListHub
  • Free Video Slideshow automatically sent to YouTube
  • Social Media Videos
  • Social Media Graphics Creator
  • Printable Flyers
  • Online Marketing to match your branding
  • Information Hotmail
  • Free Lead Capture system
  • Weekly Traffic Reports

We retain the copyright to the images unless special arraingments are made and additional licensing fees are paid. The agent will have the rights to reprint all images furnished in unlimited media (print, web, video, e-mail) to market the property in any manner for the length of the listing contract.

To be very clear, only the original client is licensed to use the images, and that license is non-transferable. Agents may not transfer the license of images to any other individual or entity. While we appreciate the publicity, the Agent/Client is not required to link to or acknowledge Dream Home Media LLC in any reprints as long as the property is currently active on the MLS with the agent who ordered the photos.

Our Standard Photography is a single image with a flash and may have flash shadows, limited views out the windows and brighter/darker areas of a room.

Luxury Photography packages remove the artificial shadows created by the flash, show more of the natural light of the room and the views out the windows.